Refund Policy for SustainableX

Effective Date: [Current Date]

At SustainableX, we respect your decision to use our SaaS product. Due to the nature of our services, we maintain a limited refund policy while ensuring fair treatment for all our customers.

1. Refund Eligibility

Refunds may be considered in the following limited circumstances:

• Significant technical difficulties preventing service usage
• Material breach of contract by SustainableX
• Billing errors or duplicate charges

2. Refund Process

To request a refund, please contact us at support@sustainablex.in with:

• Your account email address
• Detailed explanation for the refund request
• Transaction details

3. Processing Details

• Review Period: 7-10 working days
• Refund Method: Original payment method
• Processing Time: Additional 5-7 business days for amount reflection

4. Non-Refundable Cases

• Free trial periods
• Unused subscription periods
• Service cancellations without eligible cause

This policy is subject to change without notice. Please review periodically for updates.